2. Changes to these terms
3. Changes to our site
3.1 We may update the Site from time to time and may change the content at any time. However, if any of the content on the Site is out of date at any given time, we are under no obligation to update it.
3.2 We do not guarantee that the Site, or any content on it, will be free from errors or omissions.
4. Accessing our site
4.1 We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. Access to the Site is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of the Site without notice. We will not be liable to you if for any reason the Site is unavailable at any time or for any period.
4.2 You are responsible for making all arrangements necessary for you to have access to the Site.
5. Your account and password
5.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
6.1 VAT is not applicable to carbon credits. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent confirmation.
7 Order Process
7.1 When the User submits an order, the following applies: An order constitutes the volume of Carbon measured in tonnes that a consumer would like to offset. The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes (where applicable) Upon submission of the order, Users will receive an email receipt confirming that the order has been received.
8 Methods of payment
8.1 Information related to accepted payment methods are made available during the purchasing process. All payments are independently processed through third-party services. Therefore, net Zero Group does not collect any payment details such as credit card details and receives a notification once the payment has been successfully completed. net Zero Group’s payment partner is Stripe. If payment through the available methods fail or is refused by the payment service provider, the Owner shall be under no obligation to fulfil the purchase order.
Subscriptions allow Users to receive a Product continuously or regularly over a determined period of time. Paid subscriptions begin on the day the payment is received by the Owner. In order to maintain subscriptions, Users must pay the required recurring fee in a timely manner. Failure to do so may cause service interruptions.
9. Intellectual property rights
10. No reliance on information
10.1 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.
11. Limitation of our liability
11.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site or any content on it.11.3 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it.
12.1 We do not guarantee that the Site will be secure or free from bugs or viruses.
12.2 You are responsible for configuring your information technology, computer programmes, and platform in order to access the Site. You should use your own virus protection software.
12.3 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which any part of the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
13. Third party links and resources in our site
13.1 Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources. Our inclusion of links to other third party sites/ resources does not imply our endorsement of the material contained on such websites or of the third parties themselves.
14. Contact us
14.1 To contact us, please email firstname.lastname@example.org
15.1 In the event of any complaints regarding service, abuse or otherwise, please contact us email@example.com We aim to respond within 5 working days.
15. Account termination
15.1 Users can terminate their account and stop using the Service at any time by cancelling the subscription via their dedicated login or contacting net Zero Group in writing or via email (firstname.lastname@example.org)
15.2 Open-ended subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Owner at email@example.com or cancelling the subscription within the user account. Terminations shall take effect 30 days after the notice of termination has been received by the Owner. 15.3 The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts which it deems inappropriate, offensive or in violation of these Terms. The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.
16. Terms and Conditions of Sale
16.1 net Zero Group provide products to offset emissions as part of the Service (OaaS) which are provided on the basis of payment. Fees and conditions applicable to the purchase of such Products are described below and within the net Zero Group website project page. To purchase Products, the User must register to subscribe with net Zero Group.
17. Product Description
17.1 Prices, descriptions or availability of Products are outlined in the respective sections of net Zero Group and are subject to change without notice. Whilst projects are presented in good faith with the greatest accuracy technically possible, representation on net Zero Group through any means (including, as the case may be, graphic material, images, colours, sounds) is for reference only and implies no warranty as to the characteristics of the purchased project.